FAQs
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General Questions
Sobro App Compatibility
The Sobro App is currently compatible with iOS and Android. The app is intended for use on phones only, and tablets are not currently supported.
Which devices are compatible with the Sobro Wireless Charging Pad?
The Sobro Smart Side Table’s Wireless Charging Pad works with iPhones and Android Phones. Make sure to remove your phone case and that the phone is positioned correctly. Wireless accessories like the Apple Watch and Apple AirPods may not be compatible.
My device is not charging. Help!
Certain devices that require a data USB-C charging cable may not charge using the USB-C ports. If you are having difficulty using the USB-C port with a specific device, please connect via an adapter to one of the Sobro’s USB-A or 120V ports to charge those devices.
Sobro App
Sobro App Compatibility
iOS and Android only for phones, not tablets.
How can I get the Sobro App?
You can download the Sobro App through Google Play or the Apple App Store.
Apple App Store
What Sobro products are app connected?
Only the Sobro Smart Side Table has connectivity with the Sobro App.
What features are app-controlled? Are any features only available through the app?
On the Sobro Smart Side Table, the color-changing LED Back Light, as well as the Alarm and Sleep Aid functions, are fully controlled through the Sobro App.
Products
How can I get a spare part for my Sobro?
Contact support@sobrodesign.com for questions about parts that are broken or missing from your order. Do not attempt to repair your Sobro yourself or through a 3rd party vendor or maintenance service.
Where can I get a copy of the Instruction Manual for my Sobro product?
See the product page for the appropriate Sobro table to download the Instruction Manual as a PDF.
Do you offer products other than the Coffee Table and Side Table?
Currently we only offer the Sobro Coffee Table and Sobro Smart Side Table. To stay up-to-date with the latest Sobro news and future launches, please follow us on Instagram @sobrodesign.
Orders & Shipping
Can I make changes to my order once it has been placed?
Orders placed through sobrodesign.com are final. Our fulfillment process involves the immediate delivery of orders to our warehouse facilities, and once this has been completed we cannot make changes.
How will my Sobro Side Table ship and when?
We offer FREE standard shipping on all Sobro smart furniture and your product will ship as soon as your order is processed.
Standard front-door delivery for the Smart Side Table is shipped by our partners at UPS. Delivery generally takes 1-2 weeks.
For an additional fee, we also offer white glove delivery and in-home assembly by our partners at Ryder. White glove delivery generally takes 3-4 weeks.
How will my Sobro Coffee Table ship and when?
We offer FREE standard shipping on all Sobro smart furniture and your product will ship as soon as your order is processed.
Standard front-door delivery for the Smart Coffee Table is shipped by our partners at Ryder. This is a specialty carrier designed to deliver your smart furniture as promptly, and most importantly damage-free.
For an additional fee, we also offer white glove delivery and in-home assembly by our partners at Ryder.
Delivery generally takes 3-4 weeks for both shipping methods.
What is White Glove Delivery?
With white glove delivery, our partners at Ryder will place your Sobro smart furniture wherever you’d like in your home, help set it up, and remove any associated debris. Just make sure you’ve set aside enough space for your Sobro and a cleared pathway for delivery. Other than that, they’ll do the heavy lifting.
How can I set up a delivery time?
For Ryder delivery, you will be able to track your shipment through the link:
https://ryder.com/supply-chain-management/last-mile-delivery/
Ryder delivery services allow you to set up a delivery time. You will be contacted by text, phone or email to confirm a delivery time.
It is important to complete deliveries in person so you can immediately check the shipment for damages and so the unit is not stolen or delivered incorrectly.
For Sobro Side Table’s delivered by UPS, you will be updated by email and text automatically as to the status of your order through our system.
What if something happens during delivery?
For Ryder: please be sure to inspect your delivery for damage before the delivery person leaves. If the exterior of the box is damaged, do not accept delivery. If you’re receiving white glove delivery and discover damage during assembly, do not accept delivery.
For UPS: if there is significant damage to the exterior of the packaging, please be sure to document the packaging damage immediately. Contact Sobro Customer Support at support@sobrodesign.com with documentation of the damage, as well as proof of purchase and tracking information.
What regions do you currently ship to?
We are currently able to ship only within the contiguous US states (i.e., not including Alaska, Hawaii, and Puerto Rico). We do not currently ship to Canada, and cannot ship to a PO box or an APO/FPO address.
My product arrived broken, what can I do?
Contact Sobro Customer Support at support@sobrodesign.com with documentation of the damage, as well as proof of purchase and tracking information.
Account & Billing
How do I create my account on Sobrodesign.com?
You can create an account by clicking on the Account icon in the upper right corner and providing your email address — it's free! Creating an account allows you to register your products and check on order status, including shipment information.
Help! I've forgotten my password!
If you have forgotten the password for your account, simply use the "Forgot Your Password" button below login and enter your email.
https://sobrodesign.com/account/login
What benefits do I receive from creating an account?
Creating an account on sobrodesign.com allows you to store your payment information, as well as a history of purchases and orders.
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