You can choose either to ship with our Threshold pricing, or with White Glove. If you choose to ship Threshold, someone will then deliver your Sobro to the nearest threshold where it will not be damaged. The Threshold cost is $0. If you choose to ship White Glove, someone will deliver your Sobro to where you would like it assembled. The White Glove cost is $99.
Regarding Sobro orders from ALASKA and HAWAII, there is, unfortunately, an additional $300 surcharge for shipping.
We process and ship your Sobro order within 8-10 business days. Your Sobro should arrive after 2-3 weeks. If you have not received your Sobro within this time period, please contact our customer support team for assistance.
Upon delivery of the unit please inspect the box for damages and verify the color marked on the box matches your order. If the box is heavily damaged either refuse the delivery or request the driver wait while you open and inspect the unit. If there is any damage or wrong color refuse delivery.
ATTENTION: Please be available to sign for this package delivery. The Sobro is a large product and the service requires a signature upon delivery.
FOR INTERNATIONAL CUSTOMERS
The Sobro is currently only available in North America, however, we are working on making it available worldwide. If you would like to subscribe to an email list for the Sobro and you do not currently live in North America or Canada, please register below and we will keep you updated!